Refund policy

Every pallet is natural Tennessee stone. We photograph each pallet before it ships, so you get what you saw.

Questions or problems? Contact us first. Email sales@wholesalestonesupplytn.com or call/text 931-254-3960. We reply within 1 business day and will make it right.

Cancellations. You can cancel any order for a full refund until it's picked up or handed to the freight carrier.

Damaged or wrong orders. Check your pallet before you sign the delivery receipt, and write any damage on it. Send us photos within 48 hours. We'll replace the stone, credit you, or refund the stone price, whichever you choose.

Returns. Stone delivered as described isn't returnable because of its weight and freight cost. Natural color and thickness vary within the range listed, and that's not a defect.

Freight. Freight isn't refundable once the pallet ships, unless the damage happened in transit and is noted on the delivery receipt. If a delivery fails because no one was there to receive it or the pallet couldn't be unloaded, the buyer pays the carrier's redelivery or storage charges.

Refunds. We issue approved refunds within 2 business days to the original payment method. Your bank may take 5–10 business days to post them.